Network Engineer

Liverpool | £50,000 to £58,000 + paid on-call

We’re recruiting a Network Engineer for an exciting MSP in the North West!

You’ll own incidents across live customer networks, troubleshoot FortiGate firewalls and deliver network changes and upgrades.

The Role

• Take ownership of incidents escalated by first-line support, from initial investigation through to resolution.
• Diagnose firewall, VPN, routing and connectivity faults across customer networks.
• Troubleshoot SD-WAN incidents, including link failures and unexpected failover.
• Carry out planned firewall changes and network upgrades, and verify that services are working afterwards.
• Escalate complex faults to senior engineers with a clear summary of the impact, evidence and checks completed.
• Support the Liverpool data centre, including physical patching when required.

Technical Environment

• Fortinet FortiGate, FortiOS, FortiManager and FortiAnalyzer
• SD-WAN and multi-site customer networks
• LAN, WAN and site-to-site VPNs
• BGP, OSPF, VLANs and spanning tree
• Cisco firewalls and Extreme Networks in parts of the customer estate

What We Are Looking For

• Experience configuring and troubleshooting FortiGate firewalls in production.
• SD-WAN support experience with any vendor.
• Strong routing and switching fundamentals and the ability to apply them to live faults.
• Experience owning escalated network incidents in a NOC, managed services, telecoms or enterprise environment.
• The ability to talk through a firewall fault you investigated, what you checked and how you confirmed the fix.

Experience with FortiManager and FortiAnalyzer is valuable. Cisco or Extreme Networks experience would also be useful.

Package

• £50,000 to £58,000 basic salary
• On-call rota of one week in seven
• £450 retainer per on-call week, plus hourly callout pay with a minimum of one hour per incident
• 2 Days Work From Home

The interview process starts with a Teams call, followed by an in‑person network topology and troubleshooting exercise.

This would suit a Network Support Engineer, NOC Engineer or Network Engineer who enjoys resolving escalated faults and wants to work with Fortinet across a varied customer estate.

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