JOB DESCRIPTION
Registered Manager
MANCHESTER | FULL-TIME | PERMANENT
- Location: Manchester
- Reports to: Chief Operations Officer
- Contract: Permanent, full-time
- Sector: Health & Social Care (nurse-led, CQC and Ofsted regulated)
- Regulated activity: Personal Care & Treatment of Disease, Disorders and Injuries
Role Purpose
The Registered Manager will be responsible for the effective leadership, operational management, quality assurance and continued development of the established children’s domiciliary care and specialist behavioural support service.The Ccompany provide personal care and tailored support to children and young people with autism, learning disabilities, physical disabilities, complex needs and behaviours that challenge.
The Registered Manager will ensure that all care and support is delivered safely, effectively and compassionately, promoting children’s dignity, independence, wellbeing and positive outcomes.
The role includes maintaining regulatory compliance, safeguarding children, managing staff, overseeing care packages and ensuring continuous service improvement.
Key Responsibilities
Leadership and Management
- Provide strong leadership and direction to the children’s care team.
- Oversee the daily operations of the domiciliary care service.
- Manage care coordinators, senior care workers and support workers.
- Ensure safe staffing levels and continuity of care.
- Monitor staff performance, attendance and professional conduct.
- Lead staff meetings, supervision and appraisals.
- Promote a positive culture of accountability, safeguarding and person-centred care.
Children’s Care and Complex Needs
- Oversee the delivery of personal care in children’s own homes.
- Ensure individual care plans and risk assessments are regularly reviewed.
- Monitor care quality through spot checks, observations and audits.
- Ensure children receive support appropriate to their developmental, emotional, physical and communication needs.
- Promote children’s independence, dignity and participation.
- Work collaboratively with families to ensure consistent and effective care.
Positive Behaviour Support
- Oversee the implementation of Positive Behaviour Support (PBS) plans.
- Ensure staff use proactive strategies to prevent distress and behaviours that challenge.
- Monitor behavioural incidents and identify patterns, triggers and areas for improvement.
- Ensure staff are appropriately trained in de-escalation and behaviour support.
- Promote trauma-informed, least-restrictive and person-centred approaches.
- Work alongside specialist professionals where complex behavioural assessments or interventions are required.
Safeguarding
- Ensure effective safeguarding arrangements are maintained.
- Respond promptly to safeguarding concerns and allegations.
- Liaise with children’s social care and relevant safeguarding agencies.
- Ensure staff understand child protection responsibilities.
- Monitor safeguarding incidents and ensure appropriate action is taken.
- Promote children’s rights, safety and wellbeing.
CQC Compliance and Quality Assurance
- Ensure the service operates in accordance with applicable CQC regulations.
- Maintain oversight of the regulated activity of personal care.
- Ensure care records, policies and procedures remain accurate and up to date.
- Conduct regular quality assurance audits.
- Investigate complaints and incidents.
- Implement improvement plans and monitor progress.
- Submit required regulatory notifications.
- Maintain ongoing inspection readiness.
Staff Recruitment and Development
- Oversee safer recruitment and staff selection.
- Ensure appropriate DBS and employment checks are completed.
- Manage induction, training and competency assessments.
- Ensure staff receive relevant training in children’s safeguarding, personal care, autism and Positive Behaviour Support.
- Conduct regular supervision and performance reviews.
- Identify development needs and support staff progression.
Care Package Management
- Assess referrals and determine whether the service can safely meet each child’s needs.
- Oversee the development and review of care packages.
- Ensure appropriate staffing, skills and
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