Leaseholder Manager (Temporary Contract)
Location: Norwich City Centre (NR1)
Rate: £25.00 – £27.00 per hour Umbrella
Contract: Temporary (Approx. 3 Months)
Hours: 37 Hours per Week
Monday to Thursday: 9:00am – 5:30pmFriday: 9:00am – 5:00pm1-hour unpaid lunch break
The Role
We are currently recruiting for an experienced Leaseholder Manager to join a well-established Housing Association in Norwich on a temporary basis for approximately three months. This is an excellent opportunity for a housing professional with strong leasehold management experience to take ownership of a varied portfolio, acting as the main point of contact for leaseholders and shared owners while ensuring the delivery of a high-quality, customer-focused service.
Key Responsibilities
- Lead on all leasehold management matters and champion excellent service delivery.
- Act as the primary point of contact for leaseholders and shared owners, providing advice and support on a range of leasehold issues.
- Work alongside the Service Charge Officer to ensure accurate and transparent service charge delivery.
- Manage complex leasehold cases and ensure lease obligations are met.
- Investigate and resolve complaints, disputes and customer enquiries.
- Prepare and administer Section 20 consultations for major works.
- Undertake estate inspections, property visits and resident meetings.
- Manage applications requiring landlord consent under lease agreements.
- Handle anti-social behaviour cases where leaseholders are involved.
- Work closely with Asset Management teams regarding planned and cyclical maintenance works.
- Encourage resident engagement and participation in service improvement initiatives.
- Maintain accurate records and ensure compliance with relevant legislation and policies.
Essential Requirements
- Proven experience within a Leasehold Officer, Leaseholder Manager, Housing Officer or Neighbourhood Officer role.
- Strong understanding of:
- Leasehold Management
- Service Charges
- Section 20 Consultations
- Building Safety and Housing Legislation
- Estate and Block Management
- Excellent communication, negotiation and customer service skills.
- Experience dealing with complaints and complex resident enquiries.
- Full UK Driving Licence.
- Access to your own vehicle for business use.
Desirable
- IOSH Managing Safely qualification.
- Associate RICS or similar professional qualification.
- Experience managing anti-social behaviour, safeguarding and income collection cases.
- Experience working within social housing.
What’s on Offer?
- £25.00 – £27.00 per hour Umbrella.
- 37-hour working week.
- Hybrid opportunity based in Norwich City Centre.
- Immediate start available.
- 3-month temporary contract with potential for extension.
If you have a strong background in leasehold management and are available for an immediate start, we’d love to hear from you
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