Patient Engagement and Information Coordinator

Overview

In this role you will help implement the Trust’s Patient Experience strategy, focusing on AIS-compliant information and patient engagement. You will supervise the Volunteer Co-ordinator and work to broaden patient voice across the diverse City and Hackney population. You will harness feedback from FFT and local surveys to drive service improvements, and provide expertise on AIS and patient information standards. You will engage service users, relatives and carers in improvement activities and ensure great intersection between patient needs and service delivery.

Responsibilities

• Support to implement the Patient Experience strategy and AIS compliance
• Supervise the Volunteer Co-ordinator and oversee volunteers
• Lead on using patient feedback (FFT and surveys) to improve services
• Broaden patient representation across diverse communities
• Provide advice to ensure AIS adherence and Trust policies
• Identify opportunities to engage service users and carers in improvement activities
• Support services to collect feedback effectively to inform changes
• Advise on patient information standards and accessibility requirements

Key requirements

• Degree-level education or equivalent relevant experience
• Clear communicator with strong written and spoken English
• Ability to manage and update a database
• Teamwork and ability to operate across organizational boundaries
• Independent time management and workload prioritization
• Experience with user involvement or consultation
• Experience in data analysis and report writing
• Experience servicing a diverse community
• Ability to present complex information understandably

• clear communication
• teamwork
• time management
• database management
• data analysis
• report writing

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