Service Manager

Overview

As Service Manager at Vertu Volkswagen Leeds, you lead the aftersales operation in a fast-paced automotive market, aligning with brand standards and a growth-oriented team. You drive customer satisfaction, cost control, and data integrity while developing your colleagues to meet business objectives. You’ll work with cross-functional colleagues to sustain quality and safety, delivering measurable improvements in efficiency and profitability. This role offers clear career progression within a trusted VW dealer network.

Pay / Benefits

• 25 days holiday rising with length of service plus bank holidays
• Access to online rewards platform
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension that includes enhanced maternity & paternity

Responsibilities

• Implement and maintain processes to achieve customer satisfaction above the manufacturer average
• Monitor and control costs in line with the business plan while upholding quality and service
• Ensure accurate collection and recording of customer data per Group standards
• Adhere to the manufacturer’s standards at all times
• Maintain a safe working environment
• Monitor colleague performance and support development

Key requirements

• Proven track record as a Service Manager or in a similar role
• Strong leadership and people management skills
• Ability to drive performance, profitability, and operating efficiency
• Excellent communication and organizational abilities
• Experience delivering high customer satisfaction and working to brand standards
• Motivation to lead and develop a team to meet business objectives

• leadership
• communication
• team motivation
• cost control
• process improvement
• data management and reporting

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