The Role:
Our client, an established dealership group in Poole, are searching for a skilled & experienced Service Manager to become a key member of their aftersales management team.
They are looking for a candidate with experience in high-energy, customer-focused settings, preferably in the automotive, motor trade industry. The ideal individual will possess strong leadership qualities, a proactive and positive demeanour, excellent organisational skills, and the ability to juggle multiple tasks while meeting deadlines.
Responsibilities & Requirements of a Service Manager:
- Manage and enhance customer flow to improve overall experience.
- Coordinate & manage the Front of House team to ensure smooth customer transitions, responsible for five Service Advisors.
- Analyse and address customer satisfaction feedback to enhance service quality.
- Mentor and motivate team members on best practices.
- Act as the main point of contact for customer enquiries.
- Assist the Aftersales Manager with management duties and daily aftersales operations.
- Build and maintain positive relationships with both staff and customers.
- Essential the successful individual has strong people management skills.
Package:
Basic Salary £40,000 + OTE £50,000.
- CBS car scheme.
Hours: Monday to Friday (8:00am – 6:00pm) No weekends.
If you believe you have the necessary knowledge, experience, and enthusiasm to succeed as a Service Manager, then we would like to hear from you.
**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**
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