Customer Solutions Engineering (CSE) Manager

Overview

Join KONE as a Customer Solutions Engineering (CSE) Manager to lead a high-performing team delivering customer-centric lift solutions across the North & Midlands. You will drive strategic roadmaps, enable operational excellence, and shape engineering delivery within a collaborative, innovative culture. Provide technical leadership, influence specifications, and ensure safety and compliance while delivering on-time, profitable projects. The role connects sales, operations, and supply chain to maximize customer value and continuous improvement. Shape the future of engineering delivery at KONE and drive business results.

Pay / Benefits

• competitive salary
• Company Pension Scheme
• Private Medical Insurance
• Hybrid Working
• Career Development Opportunities
• Wellbeing Access

Responsibilities

• Lead major lift project execution ensuring timely delivery, profitability, and customer satisfaction
• Drive continuous process improvements and adopt best practices to boost efficiency and quality
• Monitor market trends and evolve engineering solutions and methodologies
• Develop and manage strategic roadmaps for the CSE team aligned with business goals
• Champion engineering innovation with lifecycle thinking in project planning
• Provide expert technical consultancy influencing specifications and solution design
• Ensure compliance with engineering policies, safety standards, and local codes
• Lead performance management via data-driven insights and optimize costing and supply planning
• Act as trusted advisor to Sales, Operations, Supply Line and clients; participate in key client engagements
• Inspire, coach and develop the engineering team; set development roadmaps; conduct performance reviews

Key requirements

• Proven leadership experience managing teams in complex project environments
• Exceptional stakeholder management and communication skills
• Proficiency in Microsoft Office, SAP, and data analysis tools
• Analytical mindset with passion for solving complex problems and driving results
• Ability to challenge status quo and implement improvements across systems, tools, and workflows
• Deep understanding of engineering principles and project cost management
• Excellent problem-solving and analytical thinking
• Strong verbal and written communication skills

• stakeholder management
• communication skills
• leadership
• Microsoft Office
• SAP
• data analysis tools

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