ServiceNow Manager

Overview

As the Powered HR ServiceNow HRSD Manager, you will lead ServiceNow HRSD transformation programmes, guiding senior stakeholders and multidisciplinary delivery teams to successful outcomes. You’ll shape workshops, design discussions and governance to balance business needs with platform capabilities. You’ll drive delivery quality, risk management and business growth for the ServiceNow HR practice, while mentoring colleagues and advancing innovative, best-practice delivery.

Responsibilities

• Lead ServiceNow HRSD engagements as primary client contact, owning delivery outcomes and commercial targets
• Guide workshops, steering meetings and solution design discussions to align business requirements with best practices and platform capabilities
• Manage multidisciplinary teams across functional, technical and testing workstreams
• Oversee solution design, configuration, testing and deployment across the programme lifecycle
• Establish governance and actively manage risks, issues, dependencies and delivery standards
• Build trusted relationships with senior client stakeholders to support satisfaction, strategic outcomes and long-term growth
• Support proposals, solution responses, and pre-sales activity contributing to growth of the ServiceNow HRSD practice
• Enhance propositions and encourage innovation, leading-practice adoption and continuous improvement
• Mentor and coach colleagues, supporting career development and knowledge sharing

Key requirements

• Demonstrable experience leading ServiceNow HRSD transformation programmes with accountability for delivery
• Strong functional knowledge of ServiceNow HRSD applications and capabilities
• Experience coordinating delivery teams across multiple workstreams (functional, technical, testing)
• Confident stakeholder management with senior client leaders and decision-making facilitation
• Experience contributing to broader HR transformation and business change programmes
• Commercial awareness with experience supporting sales, proposals, and business development activity
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – Human Resources
• Degree-level education or equivalent experience

• Stakeholder management
• Leadership and mentoring
• Commercial awareness
• ServiceNow HRSD
• HR transformation
• Programme delivery governance

…