Functional Developer – Dynamics 365 Contact Centre & CRM

Aatom Recruitment is looking for Functional Developer – Dynamics 365 Contact Centre & CRM on behalf of a Local Authority.

Job Title: Functional Developer – Dynamics 365 Contact Centre & CRM

Contract Duration: 5 Months

Hours Per Week: 37

Work Pattern: Candidate will be required to attend 2 to 5 meetings onsite in Lincoln during this contract.

Job Aim and Purpose:

• To configure, deploy and support Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation and customer service improvements aligned to business requirements.

Main Duties and Responsibilities:

• Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre.
• Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions.
• Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels.
• Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based voice solutions.
• Experience using Power Platform technologies including Dataverse, Power Automate and Power BI.
• Experience supporting solution deployments, testing, release management and promotion between development, test and production environments.
• Strong troubleshooting, stakeholder engagement, and documentation skills.
• Understanding of security, governance, and data protection requirements

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