Service Charge Accountant

Overview

As a Service Charge Accountant, you support the financial operations of block management, focusing on service charge and ground rent processes, supplier payments, and reconciliations. You work closely with clients and property managers to ensure accurate accounts and timely reporting. The role combines daily transactional work with month-end duties, underpinned by strong customer service and collaboration within a friendly, supportive team. You’ll help maintain compliance and deliver solid financial stewardship for multiple locations.

Pay / Benefits

• Competitive Salary Package
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance (increases with service)
• Career growth and professional development
• Supportive and collaborative team environment

Responsibilities

• Daily allocation of leaseholder/supplier payments via the block management system
• Inputting budgets into the system and issuing service charge and ground rent invoices
• Monthly bank reconciliations
• Preparing and reviewing onboarding and offboarding accounts
• Resolving account problems, queries and transactions from clients
• Attending meetings online or in person with clients
• Accounts vs Budget monthly reviews and explaining variances to clients and Property Managers
• Year end and budgeting reporting for individual locations
• Liaising with external accountants for Service Charge Accounts preparation
• System housekeeping
• Release of payments from bank for contractors
• Answering daily calls to assist with supplier and client queries
• Providing superb customer service to clients and internal teams via written and verbal communication
• Ensuring deadlines are met
• Ability to work under pressure and identify key priorities

Key requirements

• Good written and oral communication skills
• Able to plan and prioritise
• Excellent IT skills (Microsoft Word, Excel)
• Attention to detail
• Managing a team
• Experience using Property Management accounts systems (MRI Qube and/or Resident)
• Knowledge of conveyancing
• Service charge accounting experience
• Block Management finance experience
• Knowledge of property market and related services
• Knowledge of ARMA compliance rules
• Team leadership
• Experience of busy month end routines
• Experience in a sales-oriented industry
• Experience of divisional or departmental accounts
• Actively studying/Qualified AAT / ACCA / CIMA

• Excellent communication
• Planning and prioritisation
• Attention to detail
• Microsoft Office (Word, Excel)
• Property Management accounts systems (MRI Qube and/or Resident)
• ARMA compliance knowledge

…