Renewals Manager

Responsibilities

• Independently manage a portfolio of customers, at the renewals phase of their progression through the programme and guide them to a successful renewal
• Effectively mitigate post-renewal refunds through detailed processes and attentive follow up
• Work across the Customer team and wider business to find solutions to potential obstacles to securing renewals for your customers
• Work with the wider Customer team leadership to ensure any process or operational obstacles are highlighted
• Maintain a high level of pipeline hygiene, ensuring that customers are moved to correct stages promptly and that an accurate renewals forecast can be obtained at any given time
• Be an expert in the delivery of the programmes Connectd offer, and use this to drive positive renewals conversations

Benefits

• Private medical insurance with Vitality
• Company pension scheme with Nest
• Flexible working & work from anywhere 4 weeks of the year
• Annual company incentive trips to European destinations
• Mental health policy including ‘Connect Days’ mental health leave
• Sharescheme

Requirements

A strong sales or renewals background, with a track record of hitting or exceeding targetsA strong negotiator and communicator, capable of developing rapport with senior executives and experienced professionalsSelf-motivated and well-organised individual who takes the initiative and works autonomouslySomeone with a can-do attitude, always looking to go the extra mile and drive genuine change at ConnectdResilient and adaptable individual, able to navigate uncertainty and solve problemsA genuine interest in the Board Advisory, Fractional or NED space and someone who wants to grow and develop in a fast-moving scale-up businessNice to have:Experience working in the Board Advisory, Fractional or NED space

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