Claims Manager

Overview

As Claims Manager, you will lead the claims department within a city-basedinsurance company, ensuring compliant and efficient handling under delegated authority. You will oversee new claims intake, and coordinate with panel solicitors and surveyors to meet service levels and cost targets. You will audit panel performance, authorize claims and legal payments, and ensure timely bordereaux reporting to insurers and management. You will analyse trends and prepare the USA monthly claims report, contributing to improvements in claims handling and reporting. This role suits experienced professionals in Property, Title or Professional Indemnity claims who can navigate litigated matters and have some

Responsibilities

• Oversee new claims intake and ensure processing aligns with guidelines and delegated authority
• Instruct and manage panel solicitors and surveyors promptly
• Audit panel law firm performance for content and fees and maintain cost effectiveness
• Authorize claims and legal expense payments and coordinate with finance for timely payments
• Ensure operations stay within delegated authority and adhere to industry best practices
• Monitor claims performance and reporting; recommend improvements
• Maintain accurate monthly bordereaux reports to insurers, underwriters, and management
• Prepare internal monthly claims report for the USA
• Identify emerging claims trends and report to stakeholders

Key requirements

• Property, Title or Professional Indemnity claims handling experience
• Comfort with litigated matters
• Understanding of insurance contracts (useful)
• Residential conveyancing understanding preferred but not essential

• claims handling
• panel solicitors and surveyors coordination
• service level management
• claims bordereaux reporting
• authorized payments and financial liaison
• litigation familiarity

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