Store Experience & Operations Leader

Sainsbury’s is seeking a Lead Customer Experience Manager to drive a first‑class customer experience across our stores. You will lead a team of managers, set operational plans for key trading periods, and own performance in the absence of a store manager.

The role requires strong leadership, data‑driven decision making and a commitment to inclusive, high‑performing teams. You will focus on delivering outstanding service, managing KPIs, and coaching managers to sustain excellence in store

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