IT Manager

Group IT Manager

The role

Lead a small technical team delivering secure, reliable IT services across a multi-site organisation. Combine hands-on operational management, cyber security and project delivery, working with the Group IT Director and business stakeholders to improve services and support business priorities.

Key responsibilities

• Lead and develop the IT team, setting priorities and ensuring appropriate skills and capacity.
• Manage infrastructure, cloud services, applications, devices, communications and the service desk, providing hands-on support for major incidents and escalations.
• Oversee cyber security, including access controls, patching, vulnerability management, monitoring, incident response and user awareness.
• Maintain and test business continuity, disaster recovery and high availability plans.
• Manage technology changes to minimise disruption.
• Plan and deliver IT projects, managing scope, budgets, resources, risks, suppliers and stakeholder communication.
• Support IT strategy and investment planning, presenting clear recommendations and business cases to senior leaders.
• Manage budgets, forecasts, suppliers and contracts to ensure value, service quality and compliance.

Essential experience and skills

• At least five years’ IT leadership or management experience in a multi-site organisation with 300+ users, including management of a small technical team.
• Proven experience managing IT operations, service delivery and major incidents with limited resources.
• Strong cyber security, risk management and information governance experience, including data protection, operational controls and business continuity.
• Practical knowledge of Microsoft 365, Entra ID, Conditional Access, Defender, Purview, Intune, Azure, SharePoint Online, OneDrive, Windows Server and clients, and SQL Server.
• Sound understanding of networking, storage, Hyper-V and Citrix or other remote desktop technologies.
• Working knowledge of data loss prevention, information protection, identity governance and privileged access management.
• Experience delivering projects through the full lifecycle and managing suppliers, service providers and contracts.
• Knowledge of UK GDPR and data protection obligations.
• Strong leadership, organisation, judgement and problem-solving skills, with a practical, customer-focused approach.
• Clear communication and presentation skills, including explaining technical issues and investment proposals to non-technical and board-level audiences.
• Degree-level education or equivalent relevant experience.

Desirable experience and qualifications

• Experience supporting Microsoft Dynamics AX 2012 and Citrix.
• ITIL Foundation or an equivalent service management qualification.
• Relevant security certification, such as CISSP, CISM, CompTIA Security+, SC-900, SC-300 or SC-100.
• Experience supporting ISO 27001, Cyber Essentials Plus or a comparable security framework.

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