Global Head of Customer Ops & Delivery

Company: EMAP Publishing Limited
Apply for the Global Head of Customer Ops & Delivery
Location: London
Job Description:

British Council is seeking a visionary Director of Customer Operations Delivery to lead a global Customer Operations function. The role focuses on shaping a 3-5 year strategy, driving digital transformation, automation and performance improvements across international markets while partnering with senior stakeholders to prioritise investments and transformation initiatives.

The position requires senior leadership experience in customer operations, strong financial acumen and the ability to

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Posted: November 3rd, 2026