Company: Riverside
Location: Carlisle
Job Description:
Riverside is seeking an Operational Lead to oversee the multi-site Customer Service Centre in Carlisle and Liverpool, leading a ~125 FTE operation. You will shape strategy, drive performance, and lead transformation initiatives across channels, with accountability for budget and risk management.
The role is hybrid with travel between sites, offering competitive pay, a generous pension, and opportunities for learning and development. A strong leadership presence is essential.
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Posted: November 2nd, 2026