Claims Manager – Energy

Overview

In this role you lead the Energy claims portfolio in the UK & Lloyd’s, guiding a team to deliver technical excellence and timely resolutions. You collaborate with brokers, clients, underwriters and practice leaders to manage complex energy claims and drive continuous improvements. You shape risk management processes, governance and reporting to inform senior stakeholders. The position offers a hybrid working arrangement in London and opportunities to influence strategy and client outcomes.

Pay / Benefits

• flexible/hybrid working
• inclusive culture
• family-friendly leave benefits
• diversity and inclusion programs
• volunteering and community initiatives
• focus on wellbeing and rewards

Responsibilities

• Oversee direct reports and their processes for coverage analysis, investigation, evaluation, reserving and resolution of Energy claims
• Lead and develop a team of claim adjusters to meet service levels and regulatory requirements
• Manage portfolio workload, provide technical coaching and succession planning
• Handle and oversee highly complex/large loss files with a consultative approach
• Build strategic relationships with brokers, clients, actuaries, practice leaders and underwriters
• Manage external vendor relationships and Enterprise Shared Services as needed
• Maintain reporting, controls and governance, including Quality Review and Claim Alert processes
• Support litigation strategy and select counsel for larger claims; manage change initiatives and global projects
• Engage in process reviews and continuous improvement initiatives; ensure high customer service standards
• Report to Head of Specialty Claims and travel as required

Key requirements

• Significant Energy claims experience (Energy Liability, Downstream, Upstream)
• Proven Lloyd’s market claims handling experience and large/complex losses
• Knowledge of Lloyd’s minimum standards, regulations and subscription market
• Ability to influence underwriting and market stakeholders and manage cross-functional relationships
• Knowledge of legal entities and global claims handling across jurisdictions
• Experience implementing new market initiatives and managing change
• Strong leadership and capability to coach, develop and hold teams accountable
• Data-driven decision making and portfolio analysis

• Influencing and Negotiation
• Communication
• Leadership and people development
• Energy claims management
• Large loss handling and trend reporting
• Regulatory compliance and governance

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