Facilities Helpdesk Coordinator – FM Operations & Support

Johnson Controls in Manchester is seeking a proactive Facilities Management Helpdesk Coordinator to be the central point of contact for strategic FM partnerships. You will manage enquiries across phone, email and digital channels, resolve issues, and collaborate with internal teams to keep service moving smoothly.

You will monitor KPIs and SLAs to drive customer satisfaction, support daily routines and contribute to continuous service improvement.

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