Trading & Growth Manager

Overview

As Trading & Growth Manager, you will lead trading strategies and revenue optimization across Heathrow Express channels, partnering with marketing, data and operations to boost commercial performance. You will translate insights into actionable pricing, campaigns and growth initiatives that align with Heathrow’s broader commercial goals. This role combines strategic thinking with hands-on execution in a fast-paced environment and offers the chance to shape customer value at scale. You will work to ensure sustainable growth and exceptional passenger experiences.

Pay / Benefits

• competitive salary
• excellent pension scheme
• life assurance
• private health insurance
• ATO C railcard
• training and development opportunities

Responsibilities

• Develop and lead trading strategies to maximise revenue across all Heathrow Express channels (digital, B2B, retail)
• Analyze sales performance, customer behaviour, and market trends to guide pricing, promotions and product development
• Build insights into customer segments and channel preferences to identify growth opportunities
• Collaborate with marketing and digital teams to optimise conversion, acquisition, and retention via data-driven campaigns
• Identify and deliver new commercial opportunities, partnerships, and initiatives supporting growth and sustainability
• Forecast performance with finance/operations, manage budgets, and ensure commercial feasibility of trading decisions
• Champion continuous improvement through test-and-learn to enhance value and performance

Key requirements

• Proven experience in trading, revenue management, or commercial growth in transport, travel, or retail
• Strong analytical and problem-solving skills with ability to translate data into actionable strategy
• Excellent stakeholder management and cross-functional influencing abilities
• Commercial acumen and track record of delivering measurable growth
• Proficiency in data analysis tools and e-commerce platforms
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment

• stakeholder management
• data-driven mindset
• communication
• collaboration
• data analysis tools
• e-commerce platforms

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