Account Manager (Partner Fulfilment)

Overview

In this role, you will manage a portfolio of Partner Brands within ASOS’s Partner Fulfilment Programme, driving commercial growth and enhanced product availability. You’ll serve as the main liaison, coordinating with cross-functional teams to align growth plans and optimise partner performance. You will analyze trading data to identify opportunities, lead business reviews, and support onboarding and expansion activities. The position offers exposure to strategic partnerships with leading fashion brands and a data-driven, customer-focused growth agenda.

Pay / Benefits

• Employee discount
• Employee sample sales
• 25 days paid annual leave + extra celebration day
• Private medical care scheme
• Fixed annual payment
• Learning and development opportunities

Responsibilities

• Build and manage strategic relationships with Partner Brands as the primary contact and trusted advisor
• Drive sustainable sales growth via account planning, trading analysis, and opportunity identification
• Lead regular business reviews using data and insights to align on growth plans
• Monitor key trading metrics (sales, stock, demand, conversion, returns) and take proactive actions
• Collaborate with partners to optimise assortment, productivity, availability, size depth and customer choice
• Utilise reporting and data insights to identify trends, risks and opportunities and translate into actionable recommendations
• Support partners in delivering high-quality product presentation and ASOS-standard site experience
• Coordinate with Buying, Merchandising, Commercial Operations, Trade and Product to resolve issues and unlock growth
• Drive seasonal plans, peak trading, promotions and major commercial initiatives
• Support onboarding and expansion for new/existing partners throughout their lifecycle
• Champion partner feedback to improve processes, tools and propositions; maintain accurate account plans and forecasts
• Promote Diversity, Equity & Inclusion initiatives within the partner ecosystem
• Contribute to a culture that values collaboration and continuous learning

Key requirements

• Commercially minded with a track record in account management, buying, merchandising, ecommerce, marketplace, wholesale or similar roles
• Experience managing multiple stakeholders in a fast-paced environment
• Strong commercial acumen and ability to translate data into actions
• Proven stakeholder management and influencing skills
• Excellent communication and presentation abilities for partner meetings and reviews
• Proactive, solutions-focused with a knack for identifying opportunities and removing barriers to growth
• Strong organisational skills and prioritisation capability
• Proficiency with Excel, reporting tools and performance dashboards
• Understanding of ecommerce, digital retail, marketplaces or fashion advantageous
• Passion for delivering exceptional customer and partner experiences

• relationship-focused
• data-driven decision making
• clear communication
• Excel
• reporting tools
• performance dashboards

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