Senior 3rd‑Line IT Helpdesk Technician

Future Prospects is seeking an IT Helpdesk Technician – Level 3 in Newark for a full-time, permanent role. This senior escalation post leads complex IT incidents, mentoring juniors and driving root-cause analysis in a busy MSP environment.

You will work from Newark, handling 3rd-line support across Windows Server, Entra ID, and Microsoft 365, with hands-on config changes, project work, and vendor coordination. Competitive salary and full benefits offered.

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