Customer Operations Leader: Delivery & Team Growth

Royal Mail is seeking a Lead Customer Operations Manager to drive delivery and collection operations in Blaydon. You will lead frontline teams and managers, ensuring safety, service quality and productivity while building strong relationships with customers and trade unions.

This senior role owns end-to-end performance, budgets, and continuous improvement, with a rolling shift pattern Monday to Saturday. The successful candidate will coach colleagues, manage resources, and foster a positive,

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