Fraud Product Account Manager

Overview

In this role you will own the post-sale relationship for clients using Fraud Discovery, ensuring they gain measurable value from the platform. You will build trust with stakeholders across fraud, SIU, and claims operations, guiding adoption and outcomes. You’ll identify growth opportunities in existing accounts and partner with the Strategic Account Director to expand modules. You will also relay customer feedback to Product, Implementation and Data Science teams to shape ongoing development. This is a hybrid, customer-centric role that blends relationship management with fraud industry knowledge to drive business impact.

Pay / Benefits

• medical coverage
• life insurance
• pension plans
• paid time off
• well-being initiatives
• career development

Responsibilities

• Build and maintain trusted relationships with customer stakeholders and understand their objectives
• Serve as primary day-to-day contact for Fraud Discovery customers and deliver a responsive, customer-centric experience
• Create customer success plans with KPIs and milestones and conduct regular business reviews
• Collaborate with internal teams to resolve issues and ensure appropriate support
• Support onboarding with Implementation and Product teams and promote effective use of modules
• Monitor platform usage and outcomes to improve adoption and value
• Translate data and product capabilities into clear business value and ROI
• Manage account health, renewals, and opportunities for cross-sell/upsell with the Strategic Account Director
• Gather feedback and market insights to inform Product development and marketing initiatives
• Contribute to case studies, reference programs and advisory activities

Key requirements

• At least two years’ experience in the fraud industry
• Strong relationship-building, interpersonal and communication skills
• Customer-centric approach with ability to explain complex concepts to diverse stakeholders
• Analytical mindset with ability to connect customer needs to product capabilities and outcomes
• Experience in IT/software/data contexts is valuable; fraud investigation or SIU experience is relevant

• relationship-building
• communication
• influencing and negotiation
• fraud industry experience
• IT/software/data perspective
• data interpretation and analytics

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