Store Experience Leader: Customer & Operations Champion

Sainsbury’s is seeking a Lead Customer Experience Manager to oversee store operations in the Greater London area. You will lead multiple managers, drive exceptional customer service, and own performance metrics across checkout zones, petrol where available, and back-of-house activities.

You will coach leaders, monitor KPIs, and implement changes to improve efficiency, engagement, and customer satisfaction. This role offers a comprehensive rewards package aligned with experience and store

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