Our client is a well-established and specialist business, supplying technical products and solutions to customers across the plumbing and heating sector. With a strong focus on quality, reliability and customer service, they are committed to delivering effective solutions tailored to their customers’ needs. The business operates to ISO 9001 and ISO 14001 standards, demonstrating its commitment to quality management and environmental responsibility.
They are now looking to welcome a Technical Sales Executive to their team in Pershore, offering an exciting opportunity to join a dedicated and supportive business where product knowledge, customer relationships and technical understanding are key.
This role would suit someone who is technically minded, confident communicating with people and enjoys learning how products work and how they can best meet customer requirements. Whether you are a recent graduate looking to develop your career, have experience within the plumbing and heating or wider technical industry, or simply have a genuine interest in technical products, industry experience is not essential. Full training, support and learning paths will be provided to help you develop your knowledge and succeed in the role.
Responsibilities:
- Supporting customers by phone, email, WhatsApp and live chat
- Understanding customer requirements and recommending the right products
- Developing technical knowledge across all products within the business
- Assisting with product identification and fault diagnosis
- Processing customer enquiries and orders via internal systems
- Identifying sales opportunities and passing leads onto the area sales team
- Building strong working relationships with customers
- Supporting customers by phone, email, WhatsApp and live chat
- Understanding customer requirements and recommending the right products
- Developing technical knowledge across all products within the business
- Assisting with product identification and fault diagnosis
- Processing customer enquiries and orders via internal systems
- Identifying sales opportunities and passing leads onto the area sales team
- Building strong working relationships with customers
Perks and Benefits
- Generous annual leave, plus public holidays based on location.
- Extra annual leave for your birthday or an alternative celebration day.
- Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
- Opportunities for professional growth via Mauve Academy – our learning portal.
- Annual training allowance for career development.
- Hybrid working environment, with home setup allowance (where applicable).
- Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
- Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.
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