Alliances/Strategic Account Manager

Overview

As Alliances / Strategic Account Manager, you drive revenue growth by forming and managing strategic partnerships and key customer relationships. Based in Letchworth, you collaborate with sales, product, and operations to uncover opportunities and strengthen partner engagement across the UK. You will lead joint initiatives, oversee forecasts, and negotiate partnerships while ensuring high customer satisfaction. This role combines strategic planning with hands-on relationship management to scale our partner ecosystem and revenue.

Pay / Benefits

• Competitive salary plus bonus plan
• 25 days holiday plus bank holidays
• Private healthcare
• Pension scheme
• Life assurance
• Ongoing training and career development opportunities

Responsibilities

• Develop and execute strategic account and alliance plans to drive revenue and growth
• Build and maintain relationships with partners, consultants, distributors and end-user stakeholders
• Identify new opportunities within existing accounts and partner networks
• Collaborate with sales, marketing and operations to drive joint initiatives
• Lead partner engagement activities, business reviews and strategic planning sessions
• Support account forecasts, pipeline management and sales reporting
• Negotiate commercial agreements and partnership frameworks
• Monitor market trends and customer needs to identify growth opportunities
• Deliver presentations and executive-level business reviews
• Ensure high levels of customer satisfaction and act as escalation point for strategic accounts
• Maintain records and opportunities in CRM systems
• Represent Johnson Controls at customer meetings and industry events

Key requirements

• Proven experience in Strategic Account Management, Alliance Management or Business Development
• Demonstrable success in achieving revenue growth and business objectives
• Strong relationship-building and stakeholder management skills
• Experience managing complex customer or partner engagements
• Excellent commercial, negotiation and presentation skills
• Ability to analyse market trends and convert opportunities into business outcomes
• Strong organisational skills with the ability to manage multiple priorities
• Proficiency with CRM systems and Microsoft 365 applications
• Full UK driving licence and willingness to travel regularly

• relationship-building
• stakeholder management
• presentation skills
• CRM systems
• Microsoft 365 applications
• market analysis

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