Overview
In this Strategic Account Executive role, you drive revenue growth by managing high-potential customers in EMEA, with a focus on Southern Europe. You will expand wallet share through cross- and upsell of Twilio’s product suite (voice, messaging, email, contact centre, security) while ensuring top customer satisfaction. You’ll negotiate pricing and contracts, translate complex technical and financial details for business and technical stakeholders, and balance multiple deals. This role joins a remote-first, globally inclusive culture that values proactive, impact-driven collaboration. A strong hook is the chance to shape Twilio’s growth across key regional accounts while embracing a flexible,
Pay / Benefits
- competitive pay
- generous time off
- parantal and wellness leave
- healthcare
- retirement savings program
Responsibilities
- Serve the fastest growing customers in the region
- Grow revenue and gross profit share within key accounts
- Open doors to Twilio’s products and services (voice, messaging, email, contact centre, security)
- Maintain high levels of customer satisfaction
- Create pricing proposals and negotiate terms; manage contract processes
- Sell solutions to both technical and business audiences
- Build trust with technical customers and peers
- Explain complex contractual, technical, and financial details clearly
- Balance multiple priorities and deals simultaneously
Key requirements
- 6+ years of Account Management/Sales experience selling complex technical solutions
- Native or bilingual proficiency in English and Hebrew
- Experience with accounts ranging from large enterprises to SMB
- Consistent quota attainment
- Cross-sell and upsell within a mature customer base
- Solid understanding of Revenue and Gross Profit tracking, risk and opportunity cadence
- Desirable: experience selling to both business and technical audiences
- Desirable: experience in communications market or with Messaging, Voice, Email, Account Security Verification
- exceptional interpersonal and communication skills
- trust-building
- ability to simplify complex information
- selling complex technical solutions
- pricing proposals and contract negotiation
- cross-selling and upselling
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