Registered Manager – Residential Home

Overview

As Registered Manager, you will lead Suffolk Lodge to deliver high-quality, person-centred care for older adults, including dementia support, while ensuring regulatory compliance and financial performance. You will develop a skilled team, foster a positive culture, and maintain good CQC ratings. This role offers responsibility across governance, occupancy, and stakeholder engagement within a mission-driven, relationship-centred care service.

Responsibilities

• Oversee recruitment, training, and performance management of staff
• Maintain accurate records and training records within My learning Space
• Ensure incident/complaint recording and timely investigations in line with policies
• Develop annual business and contingency plans; manage budget and resources
• Lead safeguarding, governance, and quality assurance processes
• Manage admissions, referrals, and stakeholder relationships
• Oversee activity programming and meaningful occupation for residents
• Maintain CQC readiness and compliance with Health & Safety legislation
• Lead on electronic record systems (Access) and audits (I Auditor)
• Ensure payroll (ITrent) and invoicing (Agresso) are accurate
• Promote a 24/7 service delivery presence and strong staff/resident engagement
• Foster an open, honest culture and professional image for Optalis

Key requirements

• A Level 5 Diploma in Leadership and Management for Adult Care (or equivalent)
• Minimum five years management experience in a residential CQC-regulated care service
• Strong understanding of CQC regulations, safeguarding, and quality governance
• Experience of leading and developing teams
• Excellent communication and relationship-building skills
• Commitment to person-centred care and continuous improvement

• strong leadership
• communication
• relationship-building
• My learning Space
• I Auditor
• ITrent

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