Client Ops & Service Quality Lead

St. James’s Place in Cirencester is seeking a Client Operations Oversight Manager to oversee outsourced administration services within a product area.

You will monitor performance against SLAs, manage incidents, and build strong relationships with internal stakeholders and the Admin Centre to drive service improvements. The role requires strong analytical abilities, regulatory know‑how, and the ability to influence across a cross‑functional team in a regulated environment.

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