Customer Success Architect

Overview

In this role you will align GitHub’s technology solutions with customers’ digital transformation goals, acting as a trusted advisor between clients and internal teams. You will shape strategic technology solutions and drive customer success by translating complex concepts into actionable plans. The position combines customer engagement, cross-functional collaboration, and hands-on guidance to ensure successful deployment and adoption. You will work to improve satisfaction and value realization while contributing to the evolution of our customer engagement strategy.

Pay / Benefits

• remote-first
• competitive pay
• learning and growth opportunities
• excellent benefits

Responsibilities

• Identify customer requirements from business and industry insights and map them to product features to support digital transformation.
• Provide coaching on technology profiles and strategies to position GitHub solutions effectively.
• Coordinate efforts to remove blockers and contribute to roadmaps for successful deployment.
• Support customer technology adoption using readiness resources and contribute to skilling initiatives.
• Translate complex technical concepts into actionable strategies for diverse audiences as a trusted advisor.
• Represent the voice of the customer, escalating issues to ensure appropriate solutions.
• Assist in creating and delivering content, and liaising to present solutions to customer issues.
• Collaborate with product, engineering, and sales to feed customer feedback into roadmaps and strategic initiatives.
• Engage in post-sales activities to align partners and stakeholders for solution implementation.
• Lead initiatives to improve customer success and retention through best practices and enablement sessions.

Key requirements

• 5+ years in technical consulting, technical consultative selling, or related technical/sales/industry experience
• or Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field with 3+ years in relevant experience
• or Master’s Degree in Computer Science, Information Technology, Engineering, or related field with 1+ year in relevant experience
• or equivalent experience
• Ability to travel up to 25%

• trusted advisor
• cross-functional collaboration
• excellent communication
• technical consulting
• technical solutions architecture
• digital transformation

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