Overview
In this role you support the Specialty business by delivering day-to-day HR advisory and operations across the employee lifecycle. You’ll be a key contact for managers, ensuring consistent policy application while driving growth, change, and continuous improvement in HR operations. You’ll collaborate with cross-functional teams to deliver onboarding, offboarding, and data-driven insights that inform decisions. This is a chance to contribute to a culture that values collaboration, development, and a no-limits mindset.
Pay / Benefits
- reasonable adjustments
- flexible hours
- hybrid working
- supportive culture
- diversity and inclusion
- career development opportunities
Responsibilities
- Serve as first point of contact for HR generalist queries on absence, performance, conduct, and probation matters
- Support managers with day-to-day people matters and ensure consistent application of HR policies
- Manage employee relations cases from inquiry to resolution, escalating complex issues as needed
- Maintain HR documentation, templates, and trackers with accuracy and proper record keeping
- Assist HR Business Partners on organisational changes, projects, and growth initiatives (including acquisitions)
- Deliver onboarding and offboarding processes with a smooth, consistent experience
- Conduct exit interviews, capture feedback and identify trends for retention improvements
- Produce and analyse HR data/reports (absence, performance, headcount) to support decision-making
- Manage employee data in Workday across job changes, org structures, and contingent workforce
- Coordinate with recruitment, payroll, and HR systems teams to process requisitions and pay-related queries
- Identify process improvements to increase efficiency, automation, and consistency across HR operations
- Support training activities, including induction programs and system-related learning
Key requirements
- Experience in HR Advisory or HR Operations in a fast-paced, complex organisation
- Proven experience managing employee relations and advising managers on people matters
- Experience supporting organisational change, growth or transformation initiatives
- Strong knowledge of HR policies, processes, and employment legislation
- Experience using HR systems (ideally Workday) for data management and reporting
- Ability to analyse data and provide insights for decision-making
- Experience working with multiple stakeholders in a matrix organisation
- Ability to manage competing priorities in a high-volume environment
- CIPD qualification is desirable
- Experience in corporate or professional services HR is desirable
- Strong written and verbal English; good numeracy and comfort with HR metrics
- Clear written and verbal communication
- Stakeholder management in a matrix organisation
- Data-driven decision making
- Workday
- HR systems
- HR data analysis and reporting
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