CX & CRM Strategy Director: Shape Future Journeys

Salt is seeking a CX & CRM Strategy Director to shape customer experience and CRM for major brands. You will define where client experiences need to go, then map out changes across people, process, data and technology to enable delivery.

A senior, client-facing role with a real hand in growing the agency’s CX and CRM offer. You’ll bring 10+ years in CX/CRM strategy or transformation consulting, plus a track record of setting visions and roadmaps that land.

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