Alliance Partnership, Director

Overview

In this role you drive the joint go-to-market with two strategic global technology alliances, accelerating partner-led growth for Genesys Cloud. You’ll bridge field sales, partner teams, product, and marketing to translate strategy into measurable pipeline and revenue. Your work shapes cross-functional campaigns, executive engagements, and joint roadmaps in enterprise ecosystems. This high-visibility position offers impact across GTM motions, joint plans, and KPI-driven outcomes in a fast-moving AI-enabled platform environment.

Pay / Benefits

• development and career growth opportunities
• flexible work schedules and work-from-home opportunities
• Time Off in addition to paid holidays
• paid volunteer time
• August Free Fridays
• well-being resources

Responsibilities

• Own day-to-day management of global technology partnerships and serve as primary GTM contact
• Build and operationalize joint business plans including co-sell motions and pipeline programs
• Partner with field sales leadership to drive partner-sourced and partner-influenced pipeline
• Coordinate cross-functional execution across sales, marketing, solutions engineering, and product teams
• Manage partner engagement cadence (QBRs, executive briefings, joint planning) and prepare executive-ready materials
• Track and report partnership KPIs (pipeline, bookings, enablement) and optimize resource allocation
• Identify and resolve GTM friction points with internal and partner stakeholders
• Support integration and solution roadmap discussions with product management
• Contribute to playbooks, account planning frameworks, and operating model for scaling

Key requirements

• 6+ years in technology partnerships, alliance management, channel sales, or related business development in enterprise SaaS
• Proven success managing complex, matrixed partnerships with GTM accountability
• Ability to communicate with senior executives and cross-functional teams
• Strong cross-functional orchestration skills to align teams around a shared partner motion
• Sharp analytical skills with experience presenting business reviews and dashboards
• Strong written and verbal communication; experience with executive decks
• Familiarity with CRM, customer engagement, or enterprise workflow/service-management ecosystems (nice-to-have)
• Willingness to travel periodically

• cross-functional collaboration
• executive communication
• problem-solving
• CRM and partner management within enterprise SaaS
• GTM strategy and pipeline management
• data-driven performance tracking

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