Client Director – Tier1 Bank

Overview

In this role you will own the end-to-end Salesforce relationship with Tier 1 banks, driving adoption of the Customer 360 platform and aligning it to the bank’s digital, data and AI transformation. You will lead multi-year account plans to grow ACV, orchestrate cross-functional teams, and articulate measurable value to senior executives. You will navigate regulatory and procurement processes while expanding partnerships and ensuring customer success. This is a strategic, impact-driven opportunity to shape banking innovation with Salesforce.

Responsibilities

• Own executive relationships across bank business lines and technology, data, risk and procurement functions
• Deliver multi-year strategic account plans to grow ACV via expansion, upsell, cross-sell, and new business
• Map stakeholders, budgets, buying centers, and whitespace within the organization
• Lead complex, multi-threaded sales cycles with cross-functional account teams
• Position Salesforce as a strategic partner in digital, data and AI transformation with measurable outcomes
• Navigate regulatory, security, governance, and procurement processes and build a solid ROI case
• Collaborate with System Integrators and partners to extend reach and ensure customer success
• Partner with Customer Success to drive adoption, renewals and advocacy

Key requirements

• Quota-carrying, enterprise technology sales experience (ideally as Client Director, Strategic AE or equivalent)
• Experience managing long, complex sales cycles with large deal values and many senior stakeholders
• Proven ability to develop and execute strategic account plans that grow ACV
• Ability to navigate large, matrixed organizations and influence across divisions
• Strong capability to conduct discovery with senior leaders and translate into value use cases
• Excellent written, verbal, and presentation skills with C-suite credibility
• Experience leading large virtual account teams across internal and external stakeholders

• Excellent communication
• Strategic thinking and business acumen
• Cross-functional collaboration
• Experience with enterprise sales methodologies; MEDDICC familiarity
• Understanding of banking landscape, regulation, data and AI adoption
• Capability to translate technical value into business impact

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