Team Lead – Patient Experience (UK Voice)

Narayana Health in the UK is expanding its UK-based healthcare operations team and seeks an experienced Team Lead – Patient Experience Support to head the UK voice process team, drive operational performance, and ensure every patient interaction meets high standards of service, empathy, and quality.

You will lead day-to-day Contact Centre operations, monitor inbound/outbound interactions, manage escalations with professionalism, and coach the team.

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