Remote Technical Support Lead & Automation

Anima is hiring a Technical Support Member to ensure fast, empathetic, and effective user interactions. You will co-lead the support desk, resolve issues via chat, email, and video, and design automations, workflows, and SOPs to scale a high-performing team.

You will own the support blueprint as the third dedicated hire, building playbooks, documentation, and knowledge bases to improve customer satisfaction and retention while collaborating with product and revenue teams.

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