Hire Manager

Overview

As Hire Desk Manager, you will lead a growing Hire Desk Team across sites, driving customer service excellence and efficient hire operations. You’ll shape a scalable service model aligned with Groundforce’s goals, oversee performance and development, and partner with senior leaders on transformation initiatives. You will resolve complex issues, streamline processes, and uphold high standards of safety and compliance. This role offers impact across the network and opportunities to influence customer experience and operational effectiveness.

Pay / Benefits

• Competitive salary
• Salary sacrifice pension
• 25 days holiday plus bank holidays and birthday day
• Company Car
• Life Assurance 3x salary
• Cycle to work scheme

Responsibilities

• Lead Hire Controllers and Senior Hire Controllers across locations
• Foster a collaborative culture with clear goals and KPIs
• Oversee day-to-day operations, ensure consistency and process improvement
• Conduct performance reviews and develop talent for succession planning
• Manage recruitment, onboarding, and L&D collaboration
• Build strong customer relationships and manage escalations
• Maintain records and operational systems including stock checks
• Generate performance reports to drive proactive decisions
• Ensure health, safety, and regulatory compliance
• Collaborate on national initiatives, system improvements and transformation projects

Key requirements

• Experience managing large Hire Desks in construction or equipment rental
• Proven ability to lead managers and multi-site teams
• Strong customer service orientation and capability to drive customer-focused initiatives
• Excellent organisation and ability to manage multiple priorities
• Proven problem-solving and decision-making skills
• Effective verbal and written communication across departments
• Flexible, adaptable to changing priorities and digital transformation projects
• Experience with hire desk software or similar operational systems (e.g., Zendesk, Salesforce)
• Ability to travel between sites and possess valid driving licence

• leadership
• communication
• collaboration
• Microsoft Word
• Excel
• Zendesk

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