Senior Technical Support Engineer – Enterprise SaaS

NiCE seeks an experienced technical customer service engineer to diagnose and resolve complex software issues for our contact centre customers. You will use logs, traces, and network knowledge to identify root causes, while maintaining professional communication with clients and cross-functional teams.

You will mentor peers, contribute to knowledge content, and help optimize processes to meet SLA targets. A strong background in SaaS support and networking is essential for success.

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