Associate Director, Transaction Services – Change the Bank (CTB), Capital Markets (London)

Overview

In this role, you will drive business analysis and change initiatives within the Change the Bank (CTB) group for Transaction services. You will partner with Operations, Technology, and business teams to design strategic solutions that streamline processes, improve capacity, and enable automation. You’ll define requirements, test strategies, and deliver high-quality work aimed at productivity gains and client satisfaction. This position offers exposure to capital markets workflows across clearing, settlement, and middle office with a focus on practical, value-driven outcomes.

Pay / Benefits

• comprehensive Total Rewards Program
• bonuses
• flexible benefits
• competitive compensation
• coaching and development opportunities
• world-class training program in financial services

Responsibilities

• Provide business analysis expertise across projects of varying size to enable successful delivery
• Identify and implement process improvements, simplifications, and standardisation to increase efficiency and reduce risks
• Define requirements with Operations, Technology, and business partners; review with stakeholders
• Document UAT strategies and assist with test case creation; support system testing and user documentation
• Build and maintain strong relationships across RBC and with project leaders; communicate updates effectively
• Contribute to knowledge sharing and continuous improvement within CTB and broader capital markets
• Deliver high-quality, fast-to-market solutions while ensuring regulatory and risk considerations are addressed

Key requirements

• In-depth experience as a Business Analyst in the capital markets domain
• Proven BA experience on medium to large Agile projects with downstream/upstream integrations
• Strong deliverables and proficiency with PMP/SDLC artifacts
• Solid knowledge of capital markets operations and transaction lifecycle
• Understanding of RBC Capital Markets structure (front office, middle office, operations, compliance)
• Independence, initiative, and ability to work in teams; strong prioritisation and planning
• Excellent communication, critical thinking, and stakeholder management
• Familiarity with Agile and Waterfall methodologies (Jira, Confluence)

• Self-motivation and independence
• Strong communication and relationship-building
• Analytical and problem-solving mindset
• Jira
• Confluence
• Capital Markets knowledge

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