LM HPS Claims and Delegated Manager

Overview

As the HPS Claims and Delegated Manager, you will oversee the performance of multi-line claims portfolios across lead, follow and delegated books. You will work closely with Claims Operations, Reserving, Underwriting and external partners to ensure efficient processing, meaningful claims insights, and alignment with pricing and risk appetite. You’ll act as the main claims contact for the division and drive data-led improvements in claims handling. This role offers exposure to Lloyd’s market dynamics and innovative delegated authority solutions.

Responsibilities

• Manage portfolios of claims across lead, follow and delegated books
• Coordinate with Claims Operations and Claims Vendor teams to ensure efficient processing structures
• Review and interpret claims data to identify trends and action needs at portfolio level
• Collaborate with Reserving and Underwriting to understand claims performance and influence pricing/ reserving decisions
• Engage with third-party claim handlers to gain broader insights into performance
• Serve as Main Claims Contact for the HPS Division
• Collaborate with underwriters on claims requirements for lead business
• Ensure serviceability of claims in non-HPS teams with appropriate planning or delegated arrangements

Key requirements

• Experience overseeing a multi-line claims portfolio within the Lloyd’s market
• Proven ability to develop and drive oversight of technical claims handling
• Experience managing and engaging with internal and external claim handlers
• Strong relationship and empathy skills with cross-functional stakeholders
• Excellent analytical, communication and influencing skills
• Understanding of reserving philosophy across individual and portfolio levels
• Ability to interpret data to generate meaningful insights on claims issues

• team player
• strong communication
• influencing skills
• claims analytics
• data interpretation
• claims modelling

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