Service Desk Lead — Hybrid (2 days WFH) & MS 365 Expertise

VIQU IT Recruitment partnered with a growing MSP and telecoms business to recruit a Service Desk Team Lead in Birmingham. This hands-on role combines senior technical support with day-to-day service desk coordination, owning escalations and guiding L1/L2 engineers.

You’ll work on Microsoft 365, Entra ID, Intune and Windows environments, contribute to projects, automation and service improvements, and develop leadership responsibilities as the team grows.

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