Salesforce & AI Transformation BA – Banking (Hybrid London)

Arm in London is seeking a Business Analyst to support a major AI-enabled transformation programme in financial services. You will translate business requirements into clear user stories, functional specifications and practical solutions, with a focus on CRM optimisation and AI adoption.

The role requires strong BA experience in technology or digital transformation, solid Salesforce exposure and excellent stakeholder facilitation. Hybrid working 1–2 days on site.

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