Head of Operations: Ecommerce, Fulfilment & CX Leader

Forward Role are seeking a senior Operations Manager or Head of Operations with experience across ecommerce, retail, fulfilment, warehouse or high-volume customer service operations to join our established client in Glasgow.

Reporting directly to the CEO, you’ll lead a varied operation covering Customer Service, Stock & Fulfilment and technical Lab operations, taking ownership of operational performance across the customer journey.

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