Associate – Landlord & Tenant – Bristol – NQ+

Overview

In this role you will manage a busy landlord and tenant disputes caseload end to end within a supportive, high-performing team. You’ll apply your knowledge of Landlord & Tenant law to deliver excellent client outcomes while meeting SLA and KPI targets. The role offers strong training, development opportunities, and a clear path to specialist expertise in a growing firm. You work in a hybrid setup and contribute to a culture of efficient case handling and professional standards.

Pay / Benefits

• 26 days holiday (with option to buy up to 5)
• Company pension scheme
• Group Income Protection
• Group Legal Protection
• European Motor Assistance
• Home Emergency Assistance Health Cash Plan

Responsibilities

• Manage your own caseload end to end
• Negotiate claims to successful and cost-effective outcomes
• Deliver excellent client service and maintain high professional standards
• Identify and report risks relating to claims and the business
• Meet SLA, KPI, financial, and performance targets
• Share knowledge and best practice with colleagues
• Support a culture of efficient and effective case handling

Key requirements

• Strong knowledge of Landlord & Tenant law and procedures
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines, KPIs, SLAs
• Proactive approach to managing a caseload to a high standard
• Understanding of the SRA Code of Conduct
• Strong negotiation, analytical, and problem solving skills
• Collaborative mindset and exceptional client care skills
• Resilience and motivation to perform well in a busy environment

• collaboration
• client care
• resilience
• Landlord & Tenant law
• dispute resolution
• negotiation

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