Lineslip Governance Support

Overview

In this role you support the Delegated Authority Claims team, managing and administering Coverholder losses to deliver high-quality client service. You’ll collaborate with Coverholders, DCAs and markets, handling claims, bordereau reporting and account reconciliations while staying aligned with governance and regulatory changes. The position offers cross-functional learning across claims, placement, premiums and risk, in a collaborative, growth-focused environment. A strong attention to detail and planning will drive effective resolutions and relationship-building with clients and markets.

Pay / Benefits

• professional development opportunities
• inclusive culture
• range of career opportunities
• benefits and rewards to enhance well-being
• hybrid work arrangement

Responsibilities

• Oversee claims matters with Coverholders and DCAs to ensure effective governance
• Case manage claims and resolve complex or contentious issues
• Monitor credit control and liaise with Accounts
• Utilise ECF, CLASS, and IMR to notify FNOL, provide updates, and collect payments
• Review bordereau reports, perform account reconciliations, and manage urgent cash calls
• Maintain strong client and market relationships while meeting SLA and service standards
• Stay updated on regulatory/Lloyd’s changes affecting the Delegated Authority market

Key requirements

• Strong planning and organisational skills
• Excellent attention to detail with a methodical approach
• Team-focused attitude and willingness to support colleagues
• Ability to work with technical information and resolve complex queries
• Strong written and verbal communication skills
• Good numeracy and solid MS Excel capability
• Positive attitude toward change and continuous improvement

• team collaboration
• attention to detail
• communication
• MS Excel
• ECF
• CLASS

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