Operations Support Manager

Overview

In this role you will support the Operations Director and management team at a leading specialist cleaning service. You will organize and oversee office administration, scheduling for mobile teams, stock and equipment control, and client liaison to ensure smooth service delivery. The position combines office-based coordination with hands-on operations support and supervision of a ~15-person field team. This role offers growth opportunity for ambitious individuals who drive operational efficiency and customer satisfaction.

Responsibilities

• Manage the Customer Service system and provide client support as directed
• Support the Operations Department and Operations Director
• Organise, plan and schedule all one-off jobs and daily/weekly mobile team schedules
• Manage store room, stock levels, and supplies; order consumables via online system
• Assess and research equipment, machinery and materials for special jobs
• Lead a team of ~15 mobile operatives; handle scheduling, absences, holidays, and wages
• Greet visitors, receive deliveries, and manage the utility room
• Prepare site folders and paperwork for new contracts; respond to emails and calls
• Liaise with suppliers and operate SRM system; meet weekly to process billing and payroll
• Conduct weekly van fleet checks; liaise with operational directors and attend management meetings
• Support operations during holidays and manage security clearance and H&S documentation
• Flexible working outside core hours; work autonomously and as part of a wider team

Key requirements

• 3+ years of cleaning/branch management experience
• Excellent planning, organisational and prioritisation skills
• Autonomous, adaptable to rapid change, and collaborative
• Strong telephone manner and interpersonal skills
• IT literate (Mac and PC); proficient in Microsoft Office; SRM system experience
• Numeracy and literacy to a good level
• Ability to meet deadlines and manage priorities
• Spanish and/or Portuguese language skills a plus

• proactive
• flexible
• enthusiastic
• Microsoft Office
• SRM system
• online ordering system

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