Receptionist

Description

Receptionist position at RoboThink Discovery Centre in Stanmore, supporting a customer-facing learning environment focused on children’s robotics and coding programmes. The role involves welcoming families, handling enquiries and bookings, maintaining records, and supporting daily centre operations.

Duties

• Welcome parents, children and visitors, providing a friendly and professional reception service.
• Respond to telephone, email and approved messaging enquiries and follow up as required .
• Support registrations, bookings, renewals and authorised schedule changes.
• Maintain accurate customer, attendance and payment records using approved systems.
• Keep reception, entrance and waiting areas clean, tidy and well stocked.
• Prepare lesson materials, registers, certificates and feedback forms for instructors.
• Support centre events, calendar management, opening, handover and closing procedures.
• Excellent spoken and written English communication skills.
• Previous customer service experience in a reception, retail, hospitality, leisure or similar customer-facing role.
• Professional, approachable and well-presented manner .
• Strong organisational skills with the ability to prioritise tasks and maintain accurate records.
• Reliable, punctual and confident using email, office software and booking systems, with availability for all advertised hours.
• Experience handling memberships.
• Experience processing payments.
• Experience supporting events.
• Experience working in a children’s activity centre .
• Willingness to learn about RoboThink programmes .

Required qualifications

Not specified

Additional information

The successful applicant will be expected to uphold safeguarding standards, protect family information, follow visitor and child-collection procedures, and complete relevant training and pre-employment checks. The role requires attendance on:

Monday, Tuesday, Thursday and Friday 4:00 pm – 7:00 pm

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