Customer Service Operations Leader: Growth & Retention

Fibrus Networks Ltd in Belfast (NI) is seeking a Customer Service Senior Operations Manager to ensure our contact centre delivers strong performance and an excellent customer experience across multiple channels. You will lead Team Leaders and Agents, drive service targets and customer retention, and shape an inclusive culture that empowers teams to develop and perform at their best.

You will implement change, improve processes, reduce contact rates and complaints, and use customer insight and

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