Technical Support Engineer – Demos, Training & Sales Support

Job overview:

To facilitate customer and sales support for Technical Consultancy and to provide Technical customer training across the client’s portfolio but with an expertise within a specific range.

• Support sales team
• Perform customer training
• Customer support function

This role is managed by the Technical support manager and with a team size of approximately eight engineers. This role requires both teamwork and independent working with successful candidates being able to spend 3 – 4 nights a month away from home.

Primary Responsibilities

• Customer Consultation including machine and software demonstrations
• Customer training courses on the product range (Punching machines)
• Ensure the showroom machines are prepared, and the areas are ready for demonstrations or training
• Clear and concise documentation of customer issues via SIS
• Remote Customer support on operator / programming issues Sales Support
• Design and develop Punching machines for demonstrations.
• Demonstration machinery to show full benefits for the customers products.
• Maintain Showroom ethos, clean/tidy and functional.
• Support Internal Training/ Sales Staff with sales support.
• Time Studies and time justifications.
• Tooling Sales support

Working hours/requirements

• 39hrs per week covering the core office hours
• Monday to Friday office-based work
• Hybrid working where applicable
• Tracked Company Vehicle
• Full license with a maximum of six points
• No Drink driving history
• Client supplies all tools & Equipment
• Good Engineering background
• HNC HND, NVQ or apprenticeship
• Experience of Cadcam

• Ability to stay 3-4 nights away from home per month for customer demonstrations etc

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