SEND Service Manager – Complaints & Experience (Hybrid)

Connect2Surrey seeks an experienced Service Manager to lead SEND complaints, dispute resolution and customer experience in Surrey. Hybrid work with 2 days in the Reigate office.

The role sits on the SEND Senior Leadership Team and focuses on improving outcomes for children, young people and families through strategic oversight and continuous improvement. Key tasks include managing complaints and complex cases, tribunal activity, co-producing EHCPs and driving service improvements across

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